Fuck United

Fuck this airline. Worst airline ever. Ran by a pile of idiots. That is all...

... well maybe a bit more now that I have some time to rant. The first leg of our flight was Saskatoon to Chicago then on to Boston. As of 10pm last night all was on track and on time. Woke up this morning to my phone telling me the flight from Saskatoon to Chicago was cancelled. Called American Airlines since I booked my flight with them. They told me to call United because since they were the airline that caused the canceled flight it was their responsibility to get us back on course.

As could be expected, calling United was futile. They said call American. I called back to American after suggesting the agent I had on the phone should probably quit his fucking job and work for someone other than United.

The next American agent tried for a bit to figure out new flights, but as United had changed our first leg to Friday and just abandoned our second leg on Thursday (did they expect us to time travel to make our connection in Chicago? ) he couldn't help me out before the taxi was at our door waiting to pick us up.

Hoping for better luck at the terminal we left home. There were a lot of stranded people at the United desk and only 2 rookie (or maybe dumb, slow, or just trained by their company to be useless) girls at the desk.

After nearly an hour of waiting and doing our own research at the other airlines to find out what other options were available we simply TOLD the United girl (a 3rd, far more competent one) how we'd like to get to Boston.

Flights were rebooked with Air Canada and off we went. We ended up going west first to get east, which will take longer, but on the bright side we got executive class seats from Calgary to Toronto.

We'll see what adventures await us on the way home!

-Ryan

p.s.   As I was writing this United replied to tweets from both Mel and I, as if their numerous problems could be fixed, or even LISTED in 140 characters or less.